TERMS AND CONDITIONS
This document contains the terms and the general conditions on the basis of which the use of the eCommerce Trame di Stile is offered to users that are allowed to buy textile Made in Italy products destined to clothing and fashion.
The costumer is required to carefully read the general conditions made available here, in order to enable the knwoledge, the memorization and the reproduction of them, in accordance with the law.
SHIPPING & RETURNS
Our products are shipped all over Europe. All of the shippings are covered by an insurance preventing the loss, theft or damage during transit.
Orders are delivered to customers by professional couriers in 3-4 working days since purchase. We rely on GLS Executive for Italian territory and the Isles and to DHL for foreign shippings. We do not charge extra fees for shipping costs.
if, for any reasons, the customer is not satisfied with the product purchased in the last 14 days, he can proceed with the return practice by writing an email to the address email@example.com Our customer service will start a return practice authorization on his behalf.
For the return the proof of purchase is required. The product concerned must be returned :
- properly packaged in its original packaging, not ruined, damaged or dirtied and with all the eventual accessories, instructionings for use and documents
- without evident marks associated with use, except for those associated with a normal proof of the article (they shall not contain any mark of use or anyway they must not be in a state that could prevent their resale).
We keep track of all the orders since the moment they leave our store. If the article is not delivered in time, the customer has to communicate it to our customer care, that will locate it.
Using the law on the right of withdrawal ex art. 49, comma 1, lett. (h) of lgs.d. n. 206/2005 “Code of Consume”: we do not accept goods returned within the 14th days from delivery.
METHODS OF PAYMENT
the customer will be able to make the payment of the price of the concerned product and its relative shipping costs by PayPal, credit card or bank transfer. Trame di Stile accepts payments made with cards belonging to Mastercard, Visa/Visa Electron and Poste Pay circuits.
Trame di Stile reserves the right to modify, at any time, the content of the concerned general conditions. The customer is therefore invited to read the text before purchasing, in order to veify the updated content of that time. Updates are indicated on the final date of the document.